Frequently Asked Questions

Question: Where can I download or request a catalog?

Answer:

Request or download Click Here


Question: Hours of operation?

Answer:

8:00 to 5:00 CST Monday to Friday

Question: What if I can not find a product in the R&D catalog?

Answer:

If you do not find what you are looking for in our catalog,
email
techsupport@rdbatteries.net
or contact Customer
Service at 1-800-950-1945. We may carry the product under a
different name or vendor. If we do not carry the product we
may be able to manufacture or locate them through one of our
partners. We are always developing new products that may be
available but not yet listed in our catalog.

Question: Can I place orders online?

Answer:

Yes, Click Here For Online Ordering

Question: How does R&D ship their orders?

Answer:

Most orders placed before 4:00 PM CST ship the same day via FedEx Ground Service. Overnight, 2nd Day Air and 3rd Day delivery options are available via UPS, FedEx or USPS, Priority Mail. Orders are shipped FOB point of shipment. We can ship freight pre-paid or collect for FedEx, UPS or DHL. Large shipments will ship LTL freight by FedEx Freight or collect on the carrier of your choice.

Question: Does R&D have a Government Contract?

Answer:

Yes, GSA contract number GS-07F-9309S.

Question: Does R&D offer a warranty?

Answer:

Yes, R&D offers a 12 month warranty from the date of shipment on most rechargeable batteries. Primary batteries will perform at rated capacity at time of delivery. For help with warranty issues, please call us or email techsupport@rdbatteries.net

Question: Can R&D rebuild my battery?

Answer:

Yes, We are able to retrofit a large selection of batteries. Call or email techsupport@rdbatteries.net with special requests or for custom battery assemblies.

Items listed in our catalog as "send in for retrofit" require that the old battery be sent in to allow us to install new cells inside the existing case. Please call Customer Service or email customerservice@rdbatteries.net for an order number to reference before sending your batteries in to us for retrofit.


Question: How do I track my order?

Answer:

Call Customer Service or track shipments online by entering your order confirmation number or Purchase Order number on our
Track Your Order Page



Question: Does R&D offer battery recycling?

Answer:

Yes, R&D Batteries is licensed by the Environmental
Management Department of Dakota County within the State of
Minnesota as a Hazardous Waste Generator. We are able to
process most exhausted rechargeable and primary battery
chemistries for proper disposal. Please safely package the
product and ship to us freight prepaid to our Receiving
Dock.

Question: What is R&D Batteries receiving dock address?

Answer:

R&D Batteries
3300 Corporate Center Drive
Burnsville, MN 55306


Question: How do I read the date code on my battery?

Answer:

Your battery may have two date codes. The white R&D label specifies your part number and contains that date in which your product was shipped, not an expiration date. This date will be used in the event that a warranty is to be assessed. For help on reading manufacturer date codes please call us at 1-800-952-1945 or email techsupport@rdbatteries.net

Question: Where Can I find MSDS sheets?

Answer:

Material Safety Data Sheets sheets are at the bottom of our
Shipping Page.


Question: What is R&Dís return policy?

Answer:

An RA number must accompany all returns. Please call or email customerservice@rdbatteries.net to obtain a RA number before sending back items for warranty or credit. Items returned due to customer error may be subject to a restocking fee. Merchandise should be returned within 30 days of purchase.

Question: Does R&D ship outside the United States?

Answer:

Yes, international purchases typically require wire transfers or checks drawn on US funds.

Question: Is R&D ISO Certified?

Answer:

Independently, R&D Batteries is registered with the CDRH under registration Number 2132111 and uses FDA Quality System Regulation 21 CFR 820 for our Quality Control Policy.

Question: Does R&D charge sales tax?

Answer:

R&D Batteries collects applicable sales tax only on
orders billed or shipped to addresses within the state of
Minnesota. If Minnesota purchases are tax exempt, we require
a ST3 Exemption Certificate.


Question: What payment options are available?

Answer:

Net 30 terms are extended to qualified accounts.



We also accept wire transfers, and checks drawn on U.S. funds